This page covers appointment, payment types and cancellation policy
Appointments
Please allow 45 minutes to 1 hour for your first appointment, otherwise allow 45 mins approximately
- Salix Health & Wellbeing, Old Portsmouth – £40
- Serenity Sanctuary Complementary Therapy Centre, Gosport – £45
- The Natural Therapy Centre, Cosham – £45
- Bow-Emm at special events – various
individual special offers by event – please ask at the event
*please note we no longer offer a mobile service*
Payments accepted
Payment is preferred by cash only at the time therapy session.
If you wish to pay by card please tell us in advance of your appointment
*Card payments taken using Wave Invoice app our iPad/iPhone depending upon mobile signal.
For existing clients payment in advance by direct bank transfer is also available.
At festivals & events Cash is preferred, although we may be able to take card payments (*Wave Invoice App) where there is a good mobile signal.
Please ask Jill or Paul for details and to check eligibility for card payments as some restrictions may apply
Cancellation policy – Appointments
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Cancellation by client
Clients who need to cancel or re-arrange appointments are requested to give at least 2 working days notice.
Appointments cancelled by client without at least 48 hrs notice may incur a charge to cover unavoidable costs, which will be invoiced payable within 7 days. -
Non-Attendance by client
None attendance to appointment without notification will be charged the full fee for that appointment, invoice payable within 7 days.
New clients who fail to attend without notification may be requested to make full non-refundable payment in advance before another appointment is booked, this will not be refunded if the client again fails to attend. -
Cancellation by us
On the rare occasions we have to cancel your appointment, we will do our best to re-arrange to a convenient time with you. We may also ask if you wish to change therapist where only one of us may be unavailable.
Should we be held up on our way to your appointment, we will do our best to notify you as long as it’s safe to do so.
Cancellation policy – EMM-Tech Course
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Cancellation fees – cancelled by participant
Cancellation fees will be calculated at 50% of the course fee if cancellations occur within 21 – 8 days of a course.
No refund will be given for cancellations within 7 days of a course, or for non-attendance. -
Course cancellation
In the unlikely event that the course does not go ahead you will be offered an alternative date or a full refund where payment has been made.
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Course confirmation
When the minimum number of participants are not booked, the course will unfortunately have to be cancelled, this will be no later than 14 days/2 weeks before the course date.
