This page covers appointment, payment types and cancellation policy
Appointments
Prices and services are currently under review – please contact us for more
Covid-19 advisory: please be aware Jill is unable to wear a mask & Paul will wear a mask upon request.
Please allow 45 minutes for your first appointment, otherwise allow 30-40 mins approximately
- The Grove Centre, Osborne Rd, Southsea – usually Wednesday afternoon
- Salix Health & Wellbeing, Old Portsmouth – depending upon room availability
- Bow-EMM at special events – various
usually single issue targeted EMMETT Technique sessions and, where space for a couch, full combined Bow-EMM sessions all at special prices – please ask at the event
*please note we no longer offer a mobile service*
Payments Accepted
After booking with Jill you will be emailed a calendar invite or booking confirmation, followed by an invoice at the beginning of the week of your appointment. This invoice will details your payment options which will be online* or by bank transfer before your appointment, or you can pay by cash at your appointment.
*Card payments taken using Stripe via link on the Invoice, or at events using Charge for Stripe app on our iPad/iPhone depending upon mobile signal.
At festivals & events Cash is preferred, although we may be able to take card payments using Charge (*Charge for Stripe App) where there is a good mobile signal.
Please ask Jill or Paul for details and to check eligibility for card payments as some restrictions may apply
Cancellation policy – Appointments
Cancellation by client
Clients who need to cancel or re-arrange appointments are requested to give at least 2 working days notice, (Monday-Friday)
Appointments cancelled by client without at least 2 working days notice may be charged the full fee for that appointment, which will be invoiced payable within 7 days.
Non-Attendance by client
None attendance to appointment without notification will be charged the full fee for that appointment, invoice payable within 7 days.
New clients who fail to attend without notification may be requested to make full non-refundable payment in advance before another appointment is booked, this will not be refunded if the client again fails to attend.
Cancellation by us
On the rare occasions we have to cancel your appointment, we will do our best to re-arrange to a convenient time with you. We may also ask if you wish to change therapist where only one of us may be unavailable.
Should we be held up on our way to your appointment, we will do our best to notify you as long as it’s safe to do so.
Cancellation policy – EMM-Tech Course
Course confirmation
When the has not been the minimum number of participants booked for a date, the course will unfortunately have to be cancelled, this will be no later than 21 days/3 weeks before the course date.
Cancellation fees – cancelled by participant
Cancellations notified more than 21 days prior to the course, where any payments have been made will be refunded minus the £30 non refundable component.
Cancellation fees will be calculated at 50% of the course fee if cancellations occur within 21 – 8 days of a course.
No refund will be given for cancellations within 7 days of a course, or for non-attendance.
Course cancellation
In the unlikely event that the course does not go ahead you will be offered an alternative date or a full refund where payment has been made.
